Privacy Policy

1. Introduction

Welcome to Rawai Padel (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information in compliance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website rawaipadel.com, our booking system through Playtomic, or visit our club in Rawai, Phuket.

By using our website, Playtomic booking platform, or visiting our premises, you agree to this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

Personal Information:

• Name, email address, phone number, nationality, and date of birth.

• Contact details provided via our contact forms or Playtomic account.

Booking & Payment Information:

• Court and event booking details (time, date, court number).

• Payment data such as billing address or partial card details (handled securely by Playtomic or other third-party payment processors).

Website & App Usage Data:

• Device type, browser, IP address, and general usage patterns.

• Cookies and analytics data for performance, site improvement, and marketing.

Credit & Participation Data:

• Membership status, attendance, tournament participation, and activity history.

3. How We Use Your Information

We use your information to:

• Manage your bookings, memberships, and payments.

• Operate and improve our services, website, and club experience.

• Communicate important service updates, booking confirmations, and event news.

• Send optional marketing offers, promotions, and announcements (only with your consent).

• Comply with Thai legal requirements and resolve dispute

4. Data Sharing & Disclosure

We do not sell or rent your personal data.
We may share information only with:

• Playtomic for booking management, payments, and user accounts (subject to Playtomic’s own privacy policy).

• Payment service providers and trusted third-party partners under confidentiality agreements.

• Legal or regulatory authorities if required to comply with Thai law or court orders.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Enable site functionality and improve performance.

• Understand how visitors interact with our pages.

• Support analytics (e.g., Google Analytics) and advertising.

You can manage or disable cookies in your browser settings.

6. Your Rights (Under Thailand's PDPA)

You have the right to:

• Access, correct, or request deletion of your personal data.

• Withdraw consent for marketing communications.

• Request details on how we use or share your data.

• Lodge a complaint with the Personal Data Protection Committee (PDPC) if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website and communications may include links to third-party services (e.g., Playtomic, social media, or payment gateways). We are not responsible for their privacy practices and recommend reviewing their individual policies.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Rawai Padel Club Co., Ltd.
📧 info@rawaipadel.com
📍 Rawai Beach Area, Phuket, Thailand
📞 +66 099 096 8475